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Terms of Use & Privacy

Terms of use of this website

In this section you will find some useful legal and regulatory information about your use of this site as well as our complaints procedures for clients.

The Planning Helpline is operated and managed by Zyda Law Ltd. All lawyers providing the Planning Helpline Service are employed by Zyda Law Solicitors and are authorised to practice law by the Solicitors Regulations Authority.

The contents of the website (including timeline graphics) and videos do not constitute legal advice and you should always consult one of our lawyers for tailored advice on any specific legal problem.

Zyda Law 

Zyda Law is recognised as a Legal Services Body under Section 9A of the Administration of Justice Act 1985 and is authorised and regulated by the Solicitors Regulation Authority. A copy of the SRA code of conduct 2011, which sets out the rules of professional conduct which apply to solicitors, is available on the Solicitors Regulation Authority website http://www.sra.org.uk. Zyda Law maintains professional indemnity insurance by the solicitors Indemnity insurance rules. That insurance covers the professional services provided by the firm worldwide.

If you experience any problems with this site, please email: secretary@zydalaw.com The Planning Helpline, 60 Cygnet Court, Timothy’s Bridge Road, Stratford-Upon-Avon 01789 413 949 

Zyda Law SRA Number: 557390

Client Complaints Procedure

At all times, we aim to provide our clients with a professional service of the highest calibre. Should any problems arise, our approach is to be constructive: we will take every complaint seriously, we will investigate it promptly and thoroughly and will take remedial action as appropriate.

If that is felt to be inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the matter is inadequate, you can write to Emma Yates-Badley, our Practice Manager, at 60 Cygnet Court, Timothy’s Bridge Road, Stratford-Upon-Avon 01789 413 949 

Within 7 days of receipt of a written complaint we will acknowledge the same and would thereafter fully review our file and provide to you a report of our findings within 4 weeks.  If we do not respond within 4 weeks, you may be able to ask the Legal Ombudsman (LeO) to help you resolve your complaint.  On receipt of our report we would invite you to agree with our findings or meet with us to discuss the matter further.  If agreement is not reached at this point we will then instruct (at our cost) an independent solicitor to act as mediator.

If you are unhappy with our handling of your complaint you may refer the matter to the Legal Ombudsman at any time.  Normally you would need to contact LeO within six months of our final response to your complaint or within one year of the act or omission about which you are complaining occurring (or you becoming aware of it).  You can do so by telephone on 0300 555 0333, by email at enquiries@legalombudsman.org.uk or by post at PO Box 6806, Wolverhampton, WV1 9WJ. 

Link to SRA Code of Conduct

Authorised and Regulated by the Solicitors Regulation Authority-SRA number 557390

VAT Number 857946659


Privacy Policy



Our website uses cookies. Cookies are small text files that are placed on your computer when you visit the site. Our website uses both session cookies and persistent cookies. Session cookies enable you to move from page to page within our website and any information you enter will be remembered. A session cookie is deleted when you close the browser or after a short time. 

Persistent cookies allow our website to remember your preferences and settings when you visit our website in the future. Persistent cookies expire after a period of time. Cookies are used in the following ways on our website: Google Analytics, Online Application System, Contact us and Mobile Sites.

The use of cookies in these ways is to improve the functionality of our website and your experience in using it. Cookies can be disabled by changing the settings on your browser. If you decide to disable cookies, you may not be able to access some areas of our website.

Online Application System Private Policy


The information you provide by applying online, with the exception of the Equal opportunity and diversity section, will be used for the purposes of assisting you with any queries you may have. All information will be put on to the database and processed by us and our online processing contractor. 


Daptiv Solutions,LLC. is committed to protecting the privacy of your Personal Information in our web applications, and developing technology that gives you the most powerful, safe, online experience. To demonstrate our commitment to the privacy and security of your confidential company information, Daptiv has created the following Privacy Policy. In it, we disclose what information we gather, what we do with it and how we safeguard the security of your data. 

Personal Information

Personal Information is any information that can identify you personally or can be linked to you personally (i.e., name, address, credit card information). Daptiv will use Personal Information only in the manner described in this Privacy Policy and will not share Personal Information with any third party unless you give us your prior consent for such use.