In this section you will find some useful legal and regulatory information about your use of this site as well as our complaints procedures for clients.
The Planning Helpline is operated and managed by Zyda Law Ltd. All lawyers providing the Planning Helpline Service are employed by Zyda Law Solicitors and are authorised to practice law by the Solicitors Regulations Authority.
The contents of the website (including timeline graphics) and videos do not constitute legal advice and you should always consult one of our lawyers for tailored advice on any specific legal problem.
Zyda Law is recognised as a Legal Services Body under Section 9A of the Administration of Justice Act 1985 and is authorised and regulated by the Solicitors Regulation Authority. A copy of the SRA code of conduct 2011, which sets out the rules of professional conduct which apply to solicitors, is available on the Solicitors Regulation Authority website http://www.sra.org.uk. Zyda Law maintains professional indemnity insurance by the solicitors Indemnity insurance rules. That insurance covers the professional services provided by the firm worldwide.
If you experience any problems with this site, please email: firstname.lastname@example.org The Planning Helpline, 60 Cygnet Court, Timothy’s Bridge Road, Stratford-Upon-Avon 01789 413 949
Zyda Law SRA Number: 557390
Client Complaints Procedure
At all times, we aim to provide our clients with a professional service of the highest calibre. Should any problems arise, our approach is to be constructive: we will take every complaint seriously, we will investigate it promptly and thoroughly and will take remedial action as appropriate.
If that is felt to be inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the matter is inadequate, you can write to Emma Yates-Badley, our Practice Manager, at 60 Cygnet Court, Timothy’s Bridge Road, Stratford-Upon-Avon 01789 413 949
Within 7 days of receipt of a written complaint we will acknowledge the same and would thereafter fully review our file and provide to you a report of our findings within 4 weeks. If we do not respond within 4 weeks, you may be able to ask the Legal Ombudsman (LeO) to help you resolve your complaint. On receipt of our report we would invite you to agree with our findings or meet with us to discuss the matter further. If agreement is not reached at this point we will then instruct (at our cost) an independent solicitor to act as mediator.
If you are unhappy with our handling of your complaint you may refer the matter to the Legal Ombudsman at any time. Normally you would need to contact LeO within six months of our final response to your complaint or within one year of the act or omission about which you are complaining occurring (or you becoming aware of it). You can do so by telephone on 0300 555 0333, by email at email@example.com or by post at PO Box 6806, Wolverhampton, WV1 9WJ.
Authorised and Regulated by the Solicitors Regulation Authority-SRA number 557390
VAT Number 857946659
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